If you lose your Suki Card, you must report the loss immediately at any Mercury Drug store.
To replace your Suki Card, just fill up the Suki Card Application
online. You can claim your new Suki Card after five (5) working days in your specified Mercury Drug store. Present a valid ID (original and copy) and pay the P50 replacement fee.
All your earned points will be transferred to your replacement Suki Card. However, if your lost Suki Card is used by an unauthorized person and your points are used, you cannot transfer or redeem them anymore. We advise that you secure your Suki Card as your points are as good as cash.